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About Charlotte
Charlotte Yau works with people facing stress, anxiety, grief, trauma and the strain of major life changes. She supports issues linked to relationships, parenting, intimacy, self-esteem, career pressures and compassion fatigue. Charlotte is a member of the British Association for Counselling and Psychotherapy (BACP) and has five years' experience.
Charlotte often meets people who feel caught between cultures or identities. She works with those who have migrated recently, grew up between cultural worlds, or who carry unspoken grief from family expectations. Sessions provide time to reflect on difficult memories, talk through identity questions and begin rebuilding a sense of stability in a new context.
Her approach draws on Acceptance and Commitment Therapy, Cognitive Behavioural Therapy and Client-Centred methods, with elements of Dialectical Behaviour Therapy and Mindfulness. In practice this means talking through thoughts and feelings, trying simple exercises in awareness, and identifying practical steps to manage distress.
Charlotte aims to help clients develop resilience and regain balance. She pays attention to cultural values and personal stories while supporting emotional recovery and coping skills. Her work also covers additional concerns such as anger, ADHD, body image and chronic illness.
Sessions are conducted in English and are based in the United Kingdom. Initial steps involve a short matching questionnaire and arranging a first appointment, which helps define the goals and pace of ongoing work.
How her therapeutic approaches fit with online work
Acceptance and Commitment Therapy helps people notice difficult thoughts and feelings and decide what matters to them. It often includes simple experiential exercises to build psychological flexibility and can suit loss, anxiety and life-change issues.
Cognitive Behavioural Therapy focuses on identifying unhelpful thought patterns and testing them with practical tasks. It is commonly used for anxiety, low mood and stress and often involves short homework tasks between sessions.
Client-Centred Therapy places the person’s perspective at the centre. It emphasises listening, reflecting and working at a pace the client is comfortable with, which can help when discussing identity, cultural background or sensitive memories.
Choosing the right approach is part of the work together. The counsellor will discuss goals, preferences and what feels most useful, and will help decide which methods to try. This is a collaborative process that can change as needs evolve.
Practical benefits of online sessions vary, so please confirm the formats available before booking. Many people find remote sessions make it easier to fit counselling around work and caring commitments, reduce travel time and allow shorter check-ins when needed. Registered or accredited professionals can adapt exercises and between-session tasks for remote meetings, helping clients sustain progress alongside daily life.
Sessions take place through BetterHelp by video, phone or messaging. We will earn a commission if you sign up.
Topics Charlotte lists
Ways of working
Questions about Charlotte
- Does she work with anxiety?
- Yes. Anxiety and stress are listed among her main areas of work and she uses CBT and ACT approaches to address them.
- What kind of counselling does she offer?
- She uses Acceptance and Commitment Therapy, Cognitive Behavioural Therapy and Client-Centred approaches, with elements of DBT and Mindfulness.
- How long has she been practising?
- She has five years of professional experience working as a counsellor.
- Is she registered with a professional body in the UK?
- She is a member of the British Association for Counselling and Psychotherapy (BACP) and works in the United Kingdom.
- Can I have sessions in another language?
- Sessions are offered in English.
- What session formats does she offer?
- Please confirm current session options before booking, as the biography does not list specific formats.
- How much do sessions cost?
- Cost varies with location and sessions use a subscription that can be cancelled at any time.
- How do I start counselling with her?
- Use the Talk to a counsellor online button, complete a short matching questionnaire, and schedule a first session.
Counsellors who list similar topics
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Malwina Matysek
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Alison Gordon
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Elizabeth Hughes
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Charlotte Houghton
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Emma Evans
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Julia Brooker
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This page is based on Charlotte's public BetterHelp listing and is not written by Charlotte. It is not a recommendation. If anything here is wrong, tell us and we will correct it.