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About Carmen
Carmen Matthews works with stress, anxiety, relationship and family difficulties, trauma and abuse, grief, low self-esteem and life changes using a mix of client-centred, cognitive behavioural, psychodynamic and solution-focused approaches. She is a member of the British Association for Counselling and Psychotherapy (BACP) and has three years of professional experience.
Carmen sees the person as the expert in their own story and focuses on what already works for them. Sessions are a chance to talk through specific problems and to try different ways of coping. She aims to help clients notice patterns in relationships and feelings and to build clearer ways of responding day to day.
Her work includes short-term practical steps alongside deeper exploration of past experiences when that is helpful. Cognitive behavioural ideas are used to test and change unhelpful thoughts and habits. Psychodynamic perspectives are drawn on to look at how early attachments and family background influence current relationships.
She also uses client-centred principles to keep sessions straightforward and solution-focused techniques to set small achievable goals. This mix supports work on issues such as abandonment, attachment difficulties, communication problems, and blended family matters.
Carmen works in English and does not take international clients. She offers counselling that tries to be clear and practical for people managing depression, career stress, addiction concerns, dissociation, or the aftermath of domestic violence and abuse.
How Carmen applies approaches in online counselling
Client-Centred Therapy focuses on listening and reflecting what matters to the client, helping them to clarify feelings and make their own choices. It suits people who want space to talk and to be understood without pressure.
Cognitive Behavioural Therapy (CBT) looks at links between thoughts, feelings and behaviour and uses exercises to test and change unhelpful patterns. It is often used for anxiety, low mood and coping with life changes.
Finding the right approach is part of the process and Carmen works collaboratively to choose methods that match the client's goals and preferences. She will discuss options and adjust the mix of techniques as therapy progresses so the work stays relevant.
Confirm the available session formats before booking, as these are not specified here. Online counselling can make it easier to fit sessions into a working day, reduce travel time and allow shorter check-ins when needed. It can also support more focused work such as CBT exercises or goal-setting between sessions. Registered or accredited professionals, including therapists, often use online sessions to make counselling more convenient while keeping the focus on practical progress and personal reflection.
Sessions take place through BetterHelp by video, phone or messaging. We will earn a commission if you sign up.
Topics Carmen lists
Ways of working
Questions about Carmen
- Does she work with anxiety?
- Yes. She helps people with stress and anxiety using practical coping strategies and pattern work.
- What kind of counselling does she offer?
- She uses Client-Centred Therapy, Cognitive Behavioural Therapy, Psychodynamic Therapy and Solution-Focused Therapy to suit different needs.
- How much experience does she have?
- She has three years of professional experience working with a range of concerns including trauma and relationship problems.
- Is she registered with a professional body in the UK?
- Yes. She is registered with the British Association for Counselling and Psychotherapy (BACP).
- Can I have sessions in other languages?
- Sessions are offered in English only.
- Can people outside the UK work with her?
- She does not accept international clients at this time.
- How much do sessions cost?
- Cost varies with location; sessions use a subscription that can be cancelled at any time.
- How do I get started?
- Select the Talk to a counsellor online button, complete a short matching questionnaire, and schedule a first session.
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This page is based on Carmen's public BetterHelp listing and is not written by Carmen. It is not a recommendation. If anything here is wrong, tell us and we will correct it.